How can we help?

Help & FAQs

Getting Started

How do I create my Maid Magic account?

We’re thrilled you want to join the Maid Magic family.  To join, click the “LOGIN” button at the navigation menu and click “Sign up.”  Fill out your information and verify your email address in order to complete the account creation.

Do you service my area?

We proudly serve the Dallas Metroplex, Carrollton, Plano, Richardson, and Garland areas!

What’s the difference between a standard and deep cleaning?

Regular and deep cleanings follow the same comprehensive checklist. We highly recommend you to select the “Deep Cleaning” option if your home has NOT been maintained/cleaned by you or a professional in the last 30 days. These cleanings come at an additional cost since it requires more attention/time. If not selected, the deep cleaning may be added upon the maid’s arrival.

Do you bring your own cleaning supplies, products and equipment?

We do!  On the day of your cleaning, rest assured that all you need to provide us is access to your home, and we’ll take it from there.  Of course if you prefer for us to use your own cleaning supplies and equipment, we will be more than happy to accommodate.

Can I request special tasks or extras?

Absolutely!  You can add on extras and special tasks for an additional charge on the checkout page

What do you recommend if I’ve never had a cleaning before?

If you haven’t received a professional cleaning within the last 30 days, a deep clean extra is highly recommended.  We require that all bedrooms/bathrooms be disclosed in the booking and while we make every effort to place all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.

How does the frequency discount work?

We express our deep appreciation of our most loyal customers by offering frequency discounts if you choose to have clean your home in monthly (10% off!) , bi-weekly (15% off!), or weekly (20% off!) intervals! These discounts will automatically be applied to your cleanings after your first initial cleaning with us!

Manage Your Account

How do I change my password?

Login in to your Maid Magic account and select your name at the top right corner and select change password.

How do I change my credit card?

Login in to your Maid Magic account and select your Bookings History.  From there you can change your credit card information under payment type.

How do I book my first appointment?

Booking your first appointment is as easy as selecting the number of bedrooms and bathrooms, see your price, and schedule maid service in seconds! Schedule your cleaning here

Pricing & Policies

Is Maid Magic insured?

Yes!  Unfortunately mistakes do happen and in those rare instances we are covered by a general liability insurance as well as bonding which covers any accidental damage we might have caused.

What is your 200% satisfaction guarantee policy?

Unfortunately mistakes do happen, but we stand by our promises.  Maid Magic offers a 200% money-back guarantee!  If you’re not completely satisfied with your cleaning, contact us within a 24 hour window and we’ll re-do it within 2 days.  If for some reason it’s still not up to your (and our!!) standards, we’re refund you in full no questions asked.

What is your refund policy?

If you change your mind about a booking you can cancel before 5 PM CST the day before your appointment for a full refund.  Cancelling any time after that will occur a $50 cancellation fee.  You can, however reschedule with no penalties, just let us know the day before!

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

When am I charged for the cleaning?

When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.

Trust & Safety

Can I trust my cleaning professional?

Absolutely! Our professionals undergo a rigorous screening and verification process – as well as multiple in-person assessments. To ensure a consistently high-quality performance, our partners are also evaluated on an ongoing basis. Additionally, all of our maids are thoroughly bonded and insured to $2,000,000. Rest assured, you’re in good hands!

Is my billing information kept safe and secure?

Absolutely! takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline. Rest assured, all payments are processed through Stripe, a third party service provider. Stripe is a secure, SSL-encrypted, PCI-compliant system.

Do the cleaning professionals go through a background check?

Yes! All cleaning professionals are screened using a rigorous nationwide background search.

Do I need to be home for the cleaning?

No, you don’t!  It’s totally up to you if you want to stay for the duration of the cleaning. If you prefer, you could always leave a key and we’ll handle the rest!